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#Office 365 support options verification#
#Office 365 support options password#
#Office 365 support options Offline#

By default, the Temp folder is located in the \AppData\Local folder.Īfter navigating to the files, you will want to highlight them all and then right click them and click Send to and click Compressed (zipped) folder so you can easily supply these to either our's or Microsoft's support staff.

Locate the section labeled Other and check the box labeled Enable troubleshooting logging (requires restarting Outlook).Īfter you have turned on logging, the files will be stored in a folder in the folder.

Click the Advanced tab located on the left.

Click the File and from here click Options.Either our support staff or Microsoft's will be asking for this data, so follow these instructions to enable this feature in Outlook for Windows. The log data that is created by this process would be collected and used to further troubleshoot a problem you are experiencing. Microsoft Outlook has an option that allows the user to turn on logging for certain Outlook features. Important: Depending on the size of the account configured in Outlook, it may take up to an hour for Outlook to recreate the OST file and for Outlook to return to normal status - please be patient. Confirm/Reset Office Application Authenticated account - detailed below.Go to the folder location of the OST file and delete it.Use the instructions in the following document to locate the OST file: Outlook Data Files (.pst and.

#Office 365 support options Offline#

We don't recommend repairing an offline Outlook Data File, so if your offline data file isn't usable, you should re-create it by doing the following:

If you encounter problems with an offline Outlook Data File (.ost), the file can be re-created by downloading a copy of your items again. The ability to work offline is useful in environments with limited or unreliable connectivity. Offline folders make it possible for the user to work offline and then to synchronize changes with the Exchange server the next time they connect. You can try uninstalling and reinstalling Office for Mac.Īn OST file (.ost) is an offline folder file in Microsoft Outlook. There is not repair tool for MacOS clients at this time. If any errors are found, you will be given the option to repair the file.Click the "Start" button and wait for the scan to finish.You can click "Browse" and navigate to C: > Users > your account > AppData > local > Microsoft > Outlook to search for the file you would like to repair. In the search field, type "scanpst.exe." If you were unable to find the file, go back and click the folder labeled "Program Files (x86)"" and try the search there.Double click the folder labeled "Program Files.".Open your local disk drive (C:) by double-clicking it.Make sure your Outlook client is closed.This often helps clear up problems users may experience when working with email in an Outlook desktop client. This process will describe the process to repair your Offline Storage Table (OST) or Personal Storage Table (PST) file. When hovered over, it will read "Save as HTML." It would be useful to save this, incase you need to open a case in which you would then be able to provide us with this information. From the tests results, there will be an icon located in the top right.Click the button "Perform Test" located at the bottom of the page.

#Office 365 support options verification#

Enter the verification code and click "Verify.".

I also acknowledge that I am responsible for the management and security of this account."

Click the box next to "I understand that I must use the credentials of a working account from my Exchange domain to be able to test connectivity to it remotely.

Make sure "Use Autodiscover to detect server settings" is clicked.

#Office 365 support options password#

Email address: Microsoft Account: Password/Confirm Password: Your NetID password.Click the bubble next to "Outlook Connectivity" or "Outlook Autodiscover" depending on which test you would like to perform.This often includes your client disconnecting after a period of time or not connecting at all. The Remote Connectivity Analyzer tool provided by Microsoft will provide a diagnosis and hopefully help pinpoint the cause of any errors you may experience when using an Outlook client.